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What are you going to do?
As a Service Desk Employee, you will be dealing with challenges that require your specialized knowledge to find the right solutions. You will be the first point of contact for all technical questions, striving to resolve them as effectively as possible. If you are unable to resolve an issue, you will escalate the question to your colleagues in Remote Management or Care Management. Additionally, you will register problems using tickets. Tasked with identifying and documenting changes for your management colleagues is also part of your responsibilities. Maintaining good communication with customers, third parties, suppliers, resolution teams, and service managers is vital.

What do we require from you?

  • You preferably have completed an ICT (Information and Communications Technology) MBO level 3/4 education, but this position is also open to non-graduates.
  • You have some experience in a service-oriented (ICT) environment.
  • Good communication skills and the ability to establish easy contact with others.
  • You are a proactive individual who can adapt quickly, and you possess a positive, motivated, and enthusiastic attitude.

What do we offer you?

  • A competitive salary that corresponds to your role and experience.
  • The opportunity to further develop yourself through training, courses, and certifications.
  • Plenty of freedom and responsibility to achieve the best results and learn new things.
  • Regular fun activities with your team, including various social gatherings, nights out, and the annual staff party.
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In short

Branch: IT

Employment type: Fulltime

Location: Rotterdam

Salary:2.300 - € 2.800

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